Effective September 4, 2026

We want you to feel confident wearing your Pride and Culture purchase. Eligible items may be returned or exchanged within 30 calendar days of delivery.

Return Eligibility

To qualify for a return or exchange, an item must be:

• Unworn, unwashed, and unused

• Free from stains, odors, pet hair, deodorant marks, or other signs of wear

• In its original condition

• Accompanied by the order number or other proof of purchase

Items that do not meet these conditions may be refused or returned to the customer.

Starting a Return or Exchange

Before sending an item back, email prideandculture@gmail.com with:

• Your order number

• The item you wish to return or exchange

• The reason for the request

• The replacement size or color, if requesting an exchange

If your request is approved, we will provide return instructions and the appropriate return address privately. Items sent without prior authorization may not be accepted.

Return Shipping

For sizing issues, preference changes, or other standard returns, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service. Pride and Culture is not responsible for return packages lost in transit.

Original shipping charges and expedited shipping fees are nonrefundable unless the item was damaged, defective, or incorrect.

Exchanges

Exchanges are subject to product and size availability. We cannot guarantee that a requested replacement will remain available while the original item is in transit.

If a replacement is unavailable, you may choose a refund or store credit. To obtain another item more quickly, you may place a new order and return the original item for a refund.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. Contact prideandculture@gmail.com within 7 days if an item is damaged, defective, or incorrect.

Please include your order number and clear photographs showing the issue. When the error is ours, Pride and Culture will cover the approved return or replacement shipping cost.

Sale and Promotional Purchases

Items purchased using a promotional discount code remain eligible under this policy unless the product is specifically identified as “Final Sale.”

Items clearly marked Final Sale before purchase cannot be returned or exchanged, except when they arrive damaged, defective, or incorrect.

Refunds

After your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear after it is processed. Financial institutions may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact prideandculture@gmail.com.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We will try to accommodate the request, but cancellation is not guaranteed once processing or fulfillment has begun.

Contact

For return or exchange assistance, contact:

Pride and Culture
prideandculture@gmail.com