Shipping policy


Effective September 4, 2026

Thank you for shopping with Pride and Culture. We carefully prepare each order and aim to provide clear, reliable shipping information.

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and holidays.

During product launches, sales, holidays, or periods of unusually high demand, processing may take slightly longer. You will receive a confirmation email after placing your order and another email with tracking information once your order ships.

Shipping Rates

Available shipping methods and charges are displayed at checkout before payment.

Promotional free U.S. shipping may be offered when advertised on our website or displayed at checkout. Shipping promotions may be changed or discontinued at any time but will not affect orders already placed.

Estimated Delivery

Standard U.S. shipping generally takes 3–7 business days after the order has shipped.

Expedited shipping may be available at checkout. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.

International Shipping

International shipping is available only to destinations presented as eligible during checkout.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country. International delivery times vary, and customs processing may cause additional delays.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us immediately at prideandculture@gmail.com. We will try to update the address, but changes cannot be guaranteed after an order has entered fulfillment.

Orders returned because of an incorrect or incomplete address, refusal, or failure to collect may require an additional shipping payment before they can be resent.

Lost, Delayed, or Stolen Packages

If your tracking information has not updated for several business days or your package appears to be lost, contact us at prideandculture@gmail.com so we can help investigate with the carrier.

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm the shipping address on your order.

  2. Check around your property and with members of your household.

  3. Check with neighbors, your building office, or mailroom.

  4. Contact the shipping carrier.

Please report a missing delivered package within 7 days of the carrier’s delivery confirmation. Pride and Culture will review each situation, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided.

Damaged or Incorrect Shipments

If your order arrives damaged or you receive the wrong item, contact prideandculture@gmail.com within 7 days of delivery. Include your order number and clear photographs of the item and packaging so we can make it right.

Contact

For shipping assistance, contact:

Pride and Culture
prideandculture@gmail.com